Terms of Trade for HYGGE Strand Camping TERMS OF SALE AND DELIVERY Below you will find useful information in connection with the use of online booking. You can read, among other things, about how we process your entered information, how you receive your receipt in connection with a purchase and much more. When PROVIDER is written in the following, it is used as a synonym for HYGGE Strand Camping. PAYMENT All prices stated in PROVIDER'S online booking system are, like everywhere else on the website, stated in Danish kroner including VAT and all taxes unless otherwise stated and clearly stated in the situation in question. Payment is made by using one of the approved payment cards/credit cards in online booking, which are Visa and Mastercard or with MobilPay. There is no fee charged for transactions that take place through online booking. INFORMATION ABOUT TRADING ON THE INTERNET You can safely shop on the internet through our online booking system. As a consumer, you are generally protected against any misuse of your credit card online, so there is no deductible for misuse of your payment card via the internet. You can read more about how you as a consumer should deal with payments online on the following websites: www.betaling.dk, www.fdih.dk. RIGHT OF CANCELLATION AND REFUND You have the option of choosing BASIS, FLEX or PREMIUM. The choice must be made at the time of booking and it will not be possible to change to another service after the first payment. Changing a booking means cancellation, changing the type of accommodation or the dates of your stay. You are of course always welcome to change the number of people or additional purchases without having to pay an administration fee. We would like to point out that if one of the above is not chosen, Basis will be the one chosen. CONDITIONS FOR CHANGING YOUR STAY 1. With Basis you do not have the option to rebook, cancel or get a refund for your booking if you are prevented from arriving. 2. With flex you can rebook and cancel up to 30 days before arrival. However, please note that there is an administration fee of DKK 100 per change, per booking. 3. With Premium you can rebook and cancel up to 12:00 2 days before arrival. However, please note that there is an administration fee of DKK 100 per change, per booking. RIGHT OF CANCELLATION We would like to point out that your booking is not covered by the Consumer Contracts Act's rules on the right of cancellation. Sale of accommodation (cabins, summer houses, camping, etc.) is covered by a special exception in the Consumer Agreement Act, section 18, paragraph 2, no. 12. The booking made is therefore not covered by the 14-day right of withdrawal. The contract is sent via email within 24 hours of the booking time. Please check that you have provided the correct email address. Delivery of the ordered product takes place upon arrival at the PROVIDER on the day of arrival (and is completed upon departure on the day of departure). Both of these times are stated in the above-mentioned rental contract. REGISTRATION OF INFORMATION PROVIDER registers your name, address, email and other information provided in connection with the purchase in its customer file. The information is not disclosed, but PROVIDER retains the registration for 5 years. PROVIDER uses server-side cookies and a secure connection to ensure the security of the information you provide on the site. When paying by credit card, the registration takes place via a secure server, where the information is encrypted before being sent over the internet. COMPLAINT PROCESSING If for some reason you do not receive your contract confirming your purchase, and you have not received an error message from the system, you can write to the address or telephone number below. Complaints about the booking process, the booking itself or the product (stay) must be made within a reasonable time after you have discovered the error, or should have discovered the error by normal review of your contract. You can complain in writing or orally. One year after receipt of the goods (stay), the right to complain ceases in accordance with Section 83, subsection 1 of the Danish Sales Act, unless otherwise agreed. When the PROVIDER receives your complaint about a product, the complaint will be processed as soon as possible. The PROVIDER will decide whether the received product should be refunded, exchanged or whether a price reduction should be given. COMPANY INFORMATION: HYGGE Strand Camping Toldvejen 50 8300 Odder Tel.: +45 8844 8383 E-mail: info@hyggestrandcamping.dk Cvr.: 40373667